Self-Service Kiosk: A Machine For User Convenience
A smart machine with a combination of hardware and software that provide information to the customer depending on the queries is the self-service kiosk. It even has the feature to assist customers in case of personal queries or travel advisory.
History of kiosk
In the year 1977, Murray Lappe developed the very first kiosk. Within a short span, the industry saw the major demand for the kiosk. The innovators used special techniques to improve the use of self-service kiosks for a better customer experience. Later innovation of mobile integration with these kiosks created a trend in the industry. People loved to interact with this technology as it was very much convenient. The organization saw many benefits of kiosks that by the early 2000s, all the major companies used self-service kiosks.
Benefits of self-service kiosk
There are several benefits of a self-service kiosk in today’s time. A few of them are mentioned below:
- Kiosk reduces the need for human staff in the business where serving customers or passengers are required. It results in cutting human resources, which ultimately proves to be a saving in the business.
- More customers or passengers are served in a shorter period. It increases efficiency and profits.
- It helps in better customer service as the customer finds control and freedom to look for any information.
This machine has changed the user experience to such an extent that customer never goes to the help desk; they straight away go to the kiosk machine.